Privacy Policy

We want you to feel comfortable sharing your details with us. This page explains what information Castle Farm collects and how we use it when you visit our website, book a table, shop with us or get in touch.

Who we are
Castle Farm is operated by Fancrepstiks Ltd 2026. If you have a question about your personal information, please email hello@castlefarm.kitchen.

What information we collect
We collect the information we need to provide our services. This may include:

• Your name and contact details when you book, order, sign up or contact us.

• Booking details, order information and collection or delivery details.

• Information you choose to share about dietary requirements, allergies or accessibility so we can help prepare for your visit.

• Newsletter preferences.

• Basic technical information about how our website is used, including information collected through cookies where applicable.

Payments are handled through the payment services connected to our booking and shop systems. 

Why we use your information
We use your information to manage bookings, process orders and payments, respond to enquiries and provide our services. We also keep certain records where required by law and send you news and updates if you've chosen to receive them.

We only collect and use information where we have a valid reason to do so under data protection law. These reasons may include providing a service you've requested, meeting a legal obligation, running our business responsibly or having your consent where needed.

Information about allergies or accessibility
If you tell us about an allergy, health-related dietary need or accessibility requirement, we use that information to help with your visit or order. We limit who can access it and do not use it for marketing. 

Services we use
We use external services to run our website, manage bookings, process payments, send emails and operate our online shop. These include Squarespace and ResDiary, alongside relevant payment and email providers. We share only the information needed for those services.

Some providers may process information outside the UK. Where this happens, we rely on the relevant arrangements and safeguards required by data protection law.

Newsletters
If you sign up for our newsletter, we may send you updates about Castle Farm, events and products. You can unsubscribe at any time using the link in our emails.

Cookies
Our website uses cookies and similar technologies to help it work properly. It may also use optional cookies for analytics or marketing. Where required, we'll ask for your choice before using non-essential cookies. 

How long we keep information
We keep information for as long as needed to manage your booking, order or enquiry and to meet any legal recordkeeping requirements. Newsletter information is kept until you unsubscribe or we no longer need it. 

Your choices and rights
You can ask us what personal information we hold about you and request that we correct or delete it where the law allows. You may also have rights to restrict or object to certain uses of your information, request a copy in a portable format or withdraw consent.

Please contact hello@castlefarm.kitchen if you'd like to make a request or ask a question. You can also raise a concern with the UK's Information Commissioner's Office (ICO) at ico.org.uk.

Updates

We may update this policy as our services change. The latest version will always be available on our website.

Last updated: 16/10/2026